Shipping and return policies for Chapter Music

Shipping Info
Chapter Music Store pays great attention to the way that orders are packed, and we try our best to get your orders to you in mint condition.

We ship Australian orders via Australia Post – express deliveries should reach metro areas within 1-3 working days.

International orders also use Australia Post International – delivery times will depend on your location, 1-2 weeks depending on option you decided on.

If you are ordering goods for delivery outside of Australia, please note that your parcel may be subject to import duties and taxes, which are levied once the goods reach the country of destination. These charges levied in relation to customs clearance must be paid by you. We have no control over additional charges in relation to customs clearance.
Return Policy
We'll replace any faulty item free of charge - simply contact us via store@chaptermusic.com.au and we'll sort you out.

Note that faulty items will need to be returned, though you'll be reimbursed for return postage, just share the receipt after posting.

Important! Don't post faulty items to us before contacting us first.